Shipping Information
How can I order
You can order easily using our online platform. When you find a product, you are interested in, you can add it to your cart, log in and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account.
What information should I input when ordering?
Our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of a VAT number
How can I change the delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
Why should I buy from this store online?
Speeding up the process. By ordering from our store online you get accurate prices faster and you will be able to go through the order confirmation and payment process much faster. Plus, we offer delivery within 24 hours This will definitely save you time. Traceability: You will have easy access to all of your previous orders any time you want.
Reordering: you can make a re-order anytime based on your previous orders with only a couple of clicks. This saves you time and effort as you don’t need to go through all the documents and emails from the past.
What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should be, but you still can’t make the payment, please contact us at 08054488264 or 0810395861 to notify us about the problem. We can manage the order manually.
What are the delivery charges?
Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example very heavy) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
How can I get offers of bulk amounts?
When you are logged in and you add products to the shopping cart, you have the ability to send offer requests to us using the shopping cart. You just need to add the products and quantities you are interested in and click “offer request”. We will send you an offer. Please note that this feature should only be used for bulk quantity price requests you can place a call through on that as well at (+234 810 395 8621) or(+234 815 448 8264)
FAQ Second Version
Do I have to order online?
You can also send your order to us through our WhatsApp accounts (+234 810 395 8621) or by calling. Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible to you anytime. Also, if you want to make same order later, you can use the “reorder” feature.
Do you have the product in stock
All the products which are shown on our site are available. Order lead time depends on the products and quantities.
How to contact customer service?
If you have questions regarding our online store (ordering, account questions, technical questions), please contact caretdgoldstore.com
How can I retrieve my password?
You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be sent to your email.
Security
Our web store is secured with an SSL certificate. This means the information you input is encrypted and it will not be available to third parties.